We are always happy to help you make the right decisions when shopping, contact us here.
Use this text to share information about your brand with your customers. Describe a product, share announcements, or welcome customers to your store.
Our site map is here.
Frequently Asked Questions
No, you don't have to have a SUPERIOR STIRLING account to place an order; you can order as a guest. However, having a SUPERIOR STIRLING account has many advantages. For example, it gives you a chance to edit or cancel your order within 30 minutes after you place your order. You can also login into your account any time and see the current status of your order in your order history. Signing up with a SUPERIOR STIRLING account is very easy and it takes less than a minute.
SUPERIOR STIRLING operates online avoid many unnecessary costs while many retailers are obliged to high costs of operating in physical stores. You can read our pricing policy for more information.
Lifetime warranty guarantees that we will service your product free of charge for a lifetime in case of any manufacturer's defect. Please read our return policy for more detailed information.
Superior Stirling has a large team of in-house designers. Each design is created by dedicated Superior Stirling designers.
Each of our products is customized and is produced based on customer's choice of options. We don't work with stock and each product needs to go through the production process. We continuously work on improving the production time to make sure we can deliver our products as soon as possible. When you purchase an item on our website, you will receive an estimated date of delivery for that particular product. If you have an approaching event or special occasion, you can also choose from various handling and delivery options that will help you receive your product faster than the standard delivery time.
Don't worry if your ring doesn't fit your finger because you can send your ring back for free resizing within the first 60 days following the receipt of your order. Please read our return policy for further information.
SHIPPING & DELIVERY
Shipping is free when you place an order. Please read our Shipping Policy for further information.
We accomodate all countries in our shipping except in certain circumstances, e.g. conflict, turmoil.
Your order will be sent along with its certificate, gift box and invoice in a securely packed box.
Your tracking number will be emailed to you as soon as your item has been shipped out.
All our packages are insured during transit. Please make sure that you will be available to accept your package at the time of delivery. Please read our Shipping Policy for further information.
Shipping is free when you place an order. The cost of return shipping is not covered by SUPERIOR STIRLING and remains the customer's responsibility.
METALS & PRECIOUS STONES
The country of origin varies depending on the selected type and quality of the gemstone. You can find this information on the product page. SUPERIOR STIRLING has adopted the principles of the Kimberley Process and all our diamonds as well as our gemstones are supplied by ethical sources.
We use Australian gold.
JEWELRY CARE AND MAINTENANCE
Clean your jewellery with a clean, damp cloth or a microfibre cleaning cloth. Dry the silver jewellery very well before storage to prevent residual stains. For silver jewellery, use a silver polishing cloth for general cleaning. Once your jewellery is clean, store it in your jewellery box with individual pieces separated by a soft cloth or jewellery pouch. This helps avoid a piece of jewellery being scratched or scraped by other jewellery pieces. In general, avoid prolonged contact with water, such as showering or swimming with your jewellery on. Don't expose the jewellery to cleaning agents or other chemical agents like body lotions, hair spray, suntan lotions, or oils. In addition to this, we don't recommend extreme heat, hot water, steamers or ultrasonic cleaners.